Astaro Support Programs

The following support programs are offered for Astaro products

• Web Support: Included free-of-charge with every ASG base license and offers a 72 hour bring in hardware replacement during the period of 1 year as well as unlimited access to support platforms such as the Astaro Knowlegdebase and MyAstaro
• Standard Support: Included with every ASG security subscription with a run time of 1, 3 or 5 years and offers a 24 hour bring in hardware replacement, automatic software updates as well as technical 10*5 support via Astaro partners
• Premium Support: This can be purchased as an optional upgrade to the Standard Support for 1, 3 or 5 years and offers a 24 hour up front hardware replacement, automatic software updates as well as technical 24*7 support via Astaro engineers.

Further information can be downloaded in our Support Services Guide (PDF).