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Astaro Support Hotline
If you have a technical issue which cannot be resolved by our bulletin board or KnowledgeBase, then our support consultants are on hand to help you in your hour of need.
| Call Partner | Call Distributor | Call Astaro | |
| Customer with Premium Support | x | ||
| Customer with Standard Support | x | ||
| Authorized Partners & Resellers | x | ||
| Preferred & Premier Partners | x | ||
| Distributor | x |
How to Contact Astaro Support
Open a support case online in MyAstaro and we will get back to you as soon as possible. Alternatively you may call us directly via the following hotline numbers.
Europe, Middle East and Africa
Premium Support Customers: Call +49-721-25516-307
Certified Partners: Call +49-721-25516-300
Office Hours: Monday - Friday, 8:00 - 18:00 CET - Except on German holidays (PDF).
Americas
Premium Support Customers (Toll Free): Call +1-877-9-Astaro (1-877-927-8276)
International: Call +1-781-494-5800
Office Hours: Monday 9:00 - Friday 21:00 (GMT -05:00)
On-Call Platinum Hours: Friday 9:00 - Monday 1:00 EST (GMT -05:00)
Asia
Premium Support Customers: Call +49-721-25516-307 or +1-877-927-8276
Certified Partners: Call +65-643-647-90 or +61-2-9409-9104
Office Hours: Monday – Friday, 9:00 - 17:30 (AED)
Europe, Middle East and Africa
Premium Support Customers: Call +49-721-25516-307
Certified Partners: Call +49-721-25516-300
Office Hours: Monday - Friday, 8:00 - 18:00 CET - Except on German holidays (PDF).
Americas
Premium Support Customers (Toll Free): Call +1-877-9-Astaro (1-877-927-8276)
International: Call +1-781-494-5800
Office Hours: Monday 9:00 - Friday 21:00 (GMT -05:00)
On-Call Platinum Hours: Friday 9:00 - Monday 1:00 EST (GMT -05:00)
Asia
Premium Support Customers: Call +49-721-25516-307 or +1-877-927-8276
Certified Partners: Call +65-643-647-90 or +61-2-9409-9104
Office Hours: Monday – Friday, 9:00 - 17:30 (AED)
Astaro Support
