Astaro Support Services
To provide our customers the best support to solve their technical problems, we offer various support services. In our support documents, you will find all important information about the service levels available, the escalation process and much more.
Astaro Security Gateway New Licensing Services
This document provides a detailed description of the Support Services which are offered for Astaro Security Gateway products according to the new licensing model starting on 1st February 2010.
Download Support Guide (PDF)
Astaro Technical Support SLAs
This document describes the different support levels on offer to partners including the access to our support depending on the maintenance contract as well as the escalation process.
Download Support Guide (PDF)
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Read what our customers say:
"Not only are Astaro solutions available on hardware platforms, but also as a software appliance. Astaro offers the necessary flexibility we have been searching for."
Klaus Lehmann
IT & Organisation, CBM e.V.
"We saw that there was so much more to this product and it has proven to be a great tool for our IT staff and huge benefit to our associates."
Richard Aldredge
Vice President and CIO, Kauffman Tire
"For me it's rock solid. It's always working. We are spyware and malware and virus free. We certainly plan on staying with Astaro."
David Stephenson
Information Systems Manager, Clark & Daughtrey Medical Group
"The (test) results made it clear to us that we made the right choice when we deployed the Astaro Security Gateway."
Mike Thompson
Compliance Officer at Logansport Savings Bank
"Overall, it uses the best technology has to offer to provide a good balance of capability and administrative ease."
Neil Fusillo
Systems and Security Architect, Georgia Public Web, Inc.
"I don't have to waste time diagnosing problems on our network like I used to and I always know how the network is behaving."
Mike Perva
IT Director, Kewanee Community School District
"We chose Astaro mainly for its all-in-one approach, trouble-free installation and management at an affordable price."
Martin Bělohlávek
Systems Administrator, MAN ČR, MAN Group
