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Support Resources

If you are a current Astaro customer seeking assistance with Astaro Security Gateway, please login into the MyAstaro portal to access your personalized support services. Furthermore, our Astaro Knowledgebase provides additional documentation that may help you solve your technical issue.

In order to process your technical problems efficiently, Astaro support requires as much information about the problem as possible. For more information, please refer to our technical support requirements document.

For an indepth look at the content of all support services for end customers and partners offered by Astaro, please refer to our customer support services reference guide.


Knowledgebase - Astaro's central repository for all manuals, technical articles and other documents.

Up2Date Announcements - Be informed about the latest announcements surrounding Up2Dates.

Quick Start Guide - Want to be up and running as quickly as possible?

Hardware Compatibility List - A list of hardware certified to run Astaro products.

Astaro Web Filtering Site Test - This tool enables users to check any URL and verify it's categorization via Astaro's SecureWeb Feature.

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